Cancellation & Returns
Return requests are required to be reported within 24 hours of delivery.
Process of return:
In case you wish to initiate the process of return, kindly inform us the desire to return through:
Share the images of the items received through any of these mediums for our catalog team to ascertain the issue and find ways to support you to your satisfaction.
Terms of returns/exchange
Binni’s Wardrobe will ship the replacement/ exchange at no extra cost and also bear the expenses of reverse shipping if:
Goods received are damaged in transit.
Goods are not the same as order ( read disclaimer )
In case of any other reason other than above processing charges including restocking and reverse pick up will be added to the cost.
We do not offer reverse pick up for international orders at this time.
Guidelines of a valid return
We request you to securely pack the products you wish to return and notify us so that we arrange to pick it up through our logistic partner. If we receive returns with cut/broken label tags refunds/exchange will be processed at 20 percent cost towards restocking & repair charges.
We will ship the replacement immediately at no extra cost. If the replacement item is NOT available which is a most likely possibility in case of products which are “made against order” we will request you to choose alternate items and assure you that we will leave no stone unturned to see to it that you are happy with the exchange. Or we will arrive at any other solution as mutually agreed by us.
Our team shall try it’s best to ensure your quest for the right product in Binni’s Wardrobe is satiated, however we do understand that you may want to postpone your buying decision and may like to go for a refund against your order.
After successful inward of your returned item, the cost of item shall be processed for a refund. The process will take 24-48 hours.
Refunds will be processed through:
Store credits with 1 year validity
Remittance to the same account used for making the digital payment.
Account details shared by the customer in case of cash on delivery orders.
Our packaging team takes utmost care while packing the products and products are shipped after thorough Quality Check however there may be instances of falling off of a loose embellishment, findings or other such components of the jewelry in transit. We would humbly urge our patrons to consider putting it together by hand or glue.
Minor shade differences in color or design due to the handcrafted origin of the product must be noted with due consideration.
From customer’s end:
Order placed by you can be cancelled however we will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the order is already shipped and is out for delivery.
From the website’s end:
We may receive some orders which we shall not be able to accept and must cancel. We reserve the right at our sole discretion, to refuse or cancel any order for any reason. If there is any cancellation of your order from our end you will be duly notified by us. If you have already been charged for the transaction, the said amount will be reversed back to your credit/debit card or bank account.